Why do I need to give my credit / debit card details and are they safe?
NTGA do not take payment from you; however the hotel requires a valid credit / debit card to guarantee the reservation in the event of a late cancellation or no show. The normal procedure is to pay the hotel during your stay but this can vary and some hotels may require a deposit. Please see individual hotel policy at the time of booking. We treat your card details very securely. We use the latest SSL encryption methods to encrypt your card and personal details into a non-usable form.
When Do I Pay?
NTGA do not take payment from you. The normal procedure is to pay the hotel during your stay but some hotels require a deposit or full payment at the time of booking. Please see individual hotel information at the time of booking.
Is it necessary to pay for my stay at the hotel using the same credit / debit card that was used to make the booking?
Please check the payment information of the hotel you have booked with. Most hotels will accept payment in cash or by a different credit / debit card.
Do I pay a reservation fee to Need To Get Away?
No, we will not charge any reservation fee.
What does the price include?
Please refer to the hotel information at the time of booking to determine what is included in the room price.
How can I make a special request? For example: a sea view, room on a lower floor or special dietary needs?
If you would like to make extra requests (i.e. extra cots, paid parking etc), please use the
Is it possible to request extra beds/cots in the room?
Some hotels will be able to accommodate requests for extra cots/beds in the room. Please check the policy of the hotel you are booking and add the request to the
Will I receive confirmation of my reservation?
You will receive an email confirmation with details of your booking and contact details of the hotel. If you do not receive a confirmation e mail, please contact us.
What are the check-in and check-out times of a hotel?
You will find check-in and check-out times in the information about each hotel. If you plan to check-in or out outside the stated times, please contact the hotel directly to request any changes which are at the discretion of the hotel.
How do I check if a hotel allows pets?
Pet policies will be displayed in the hotel information. If you do plan to take a pet, please use the
How can I request a smoking room?
The smoking policy of the hotel is displayed under Other Information, within the hotel details page. If you would like to request a smoking room, please use the
I would like to check if a hotel has parking facilities and reserve a space.
You will find details concerning guest parking in the hotel details page. Where it is possible to reserve a parking space in advance, please contact the hotel directly to confirm.
Where can I find the hotel
You will find the telephone number and e mail address of the hotel on the confirmation e-mail you receive after making your booking.
How do I cancel or change my reservation?
If you would like to CANCEL your booking, please use the link and login details provided in your booking confirmation email. If you wish to AMEND dates of a booking, please cancel and re-book. For all other amendments please contact the hotel using the details provided in your confirmation email.
Up to what point can I cancel or change my booking? Will I pay a cancellation / change fee?
It is possible to cancel or cancel and change your reservation up to the point of arriving at the hotel. Please note however that you may be charged cancellation fees. Please check the cancellation policy of the hotel you are booking.